FAQs

1. How can I contact you?

You can contact us by sending an email to techlabusa12@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure fast and reliable shipping.

3. Do you offer refunds on products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, once the order has been shipped, we may not be able to make any changes.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

7. How long does shipping take?

Shipping times vary depending on the product and destination. On average, you can expect your order to arrive within 7-14 business days. However, please note that unforeseen circumstances such as customs delays may affect delivery times.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please be aware that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the buyer.

9. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund, depending on the circumstances.

10. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at techlabusa12@gmail.com. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more information, please refer to our full refund policy.